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Mediation in a nutshell

Mediation is a solutions-driven, problem-solving process. Instead of fighting parties against each other, we facilitate an objective discussion on how to advance difficult situations. The goal of mediation is to find a practical solution and settlement that is acceptable to all involved. 

Our process is carefully managed and facilitated by one of our mediators. All CCM mediators have undergone mediation training of the highest standards. They are respected, senior members of the legal profession or are industry experts in their own particular fields. Their experience and training help parties identify issues, negotiate constructively and explore different ways of settling.

Key to mediation is that parties make their own decisions. They are in complete control of the outcome and do not run the risk of having an unfavourable decision imposed upon them by a judge or arbitrator. 

Leveraged properly, mediation is an effective approach to managing a wide-array of disagreements and conflicts.  

Can my case be mediated?

All types of disputes, regardless of the size of your claim or geographical reach can be mediated, so long as it is not criminal in nature. Generally, all cases are suitable for mediation except cases where a precedent (eg class action situation) is required; and where only the courts can provide an appropriate remedy (eg injunction, personal protection order).

Why should I mediate?

At CCM, the majority of the cases are settled within one working day. Both individuals and organisations have reported enormous savings in time, and expressed how quickly they were able to untangle themselves from a potentially long-drawn dispute. Mediation sessions can be arranged quickly and in urgent cases, within 24 hours.
Some complicated matters may take months of preparatory work with your lawyers and in trial, incurring substantial costs to have your dispute resolved. While cost-savings will vary from case to case, the expediency of mediation ensures you keep your costs to a minimum.

The parties settle only when they are satisfied with the terms that they have mutually agreed to, with the help of their mediators. The settlement terms are binding on the parties.
You have control over the outcome as you and the other party get to decide on the terms of settlement. By contrast, in a lawsuit or arbitration, you face the risk of having a judge or an arbitrator deciding against your case.

Mediation is non-confrontational and our mediators ensure communication is objective and positive, aiding in the improvement of relationships where possible. This approach has been particularly effective when there is the need to maintain an on-going commercial or working relationship, and experience has shown that settlement agreements resulting from mediation are more durable.

Mediation is a process for parties who value their privacy as matters discussed in the mediation are generally confidential. SMC, its mediators and the parties involved are bound by an agreement and are generally prohibited from disclosing any information relating to the mediation. As a result, the parties are given a safe environment to explore issues and different solutions. As mediation is a ‘without prejudice’ process, any matter discussed during the mediation cannot be used against parties in court or in arbitration.  In such a setting, parties are more likely to arrive at creative and pragmatic solutions to their disputes.

How do I apply for mediation?You may apply for mediation under CCM’s mediation schemes by downloading and filling in the relevant application form. You may send it to us by email, fax or mail. CCM’s Commercial Mediation Scheme caters to disputes over $60,000. The Small Case Commercial Mediation Scheme caters to disputes up to $60,000. 
What happens at the mediation session? Generally, individuals should attend the mediation in person. For cases involving an organisation, you should appoint an authorised representative who can make decisions and settle on behalf of the organisation.

The mediation will be conducted in confidence, and no transcript or formal record will be made of the proceedings. Only the mediator, the parties and/or their authorised representatives and advisers will be permitted to be present during the mediation.
There the process is flexible, a mediation will generally include the following stages:
    • The mediator will begin with an opening statement to introduce the parties to the process.
    • The parties will then be invited to share their concerns.
    • The next step in the process will be to draw up a list of all relevant issues to be discussed.
    • The mediator will then lead and encourage the parties to consider each issue in turn. At some point in time, the mediator may request to see the parties privately. They may subsequently be brought together again for further joint discussions.
    • Where a settlement is reached in the mediation, the terms of the settlement will usually be recorded in writing and signed by or on behalf of the parties.

Why Mediate?

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